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Terms and Conditions

Thank you for choosing Mill Pond Realty!

This Vacation Rental Agreement (“Agreement”) is a legally binding agreement made by and between the responsible undersigned renter (“Guest” or “you”) and Mill Pond Realty, Inc (“Mill Pond Realty,” “we,” “us,” or “Agent”) on behalf of the property owner (“Owner”). This Agreement is for the rental of the vacation rental property (“Property”) for the specified dates (“Term”) included in a confirmed reservation. Guest and Agent agree this is a license to use the Property, there is no landlord-tenant relationship between the parties, and this Agreement is not subject to any statute that applies to the landlord-tenant relationship under Michigan law. All times noted herein are US Eastern Standard Time and all monies are US Dollar.

PAYMENT A holding deposit payment of 50% the rental rate is due at the time of reservation. This is not a damage deposit. You represent you are the account holder or authorized user of the account from which you are paying. The final payment of the rental rate and all taxes and fees is due 30 days prior to arrival. All final payments will be processed automatically to the card on file. Reservations made less than 35 days prior to arrival require payment in full at the time of reservation. Payments are accepted via all major credit cards, cash, certified funds, money order, or personal check (if received more than 28 days prior to arrival). Notify Agent if you wish to use a payment method other than credit card. Bounced checks will incur a $55 fee.

CREDIT CARD Credit card information is required as a guarantee. Guest agrees to provide a security deposit in the form of a Visa, MasterCard, Discover, or AMEX credit card. Guest agrees that unpaid rent, excessive cleaning, damage, lost keys, lockouts, or fines associated with breaking this Agreement may be charged to this card as a withholding from the security deposit, if necessary. Guest who is responsible for the reservation must be an authorized user of the card provided.

TAXES AND FEES Reservations are subject to state tax, local lodging tax, a processing fee, and a cleaning fee.

CANCELLATIONS / TRANSFERS / TRAVEL INSURANCE Cancellations received more than 30 days prior to arrival are fully refundable less the amount of the administrative processing fee which is earned on receipt and is nonrefundable. Alternatively, you may opt for a guest credit in the amount you have paid prior to cancellation. Credits never expire or lose value. No refunds can be made for cancellations received less than 30 days prior to your arrival date, no-shows, late arrivals, or early departures. Transfers between properties will invoke the cancellation policy. All cancellations and transfers must be in writing. Mill Pond Realty advises guests to obtain “cancel for any reason” travel insurance that covers all occupants and includes coverage for sickness, injury, damage, and loss. Travel insurance you obtain shall be primary for all occurrences in which any occupant claims sickness, injury, loss, or damage.

ACCIDENTIAL DAMAGE WAIVER FEE Any accidental damage that is reported to Mill Pond Realty prior to check-out is covered up to $500 under the accidental damage waiver fee of $10.00 (ten dollars) per day. This is not insurance. This is a non-refundable, one-time charge per day that covers guests who have complied with this Agreement. This does not cover incidents due to negligence or gross negligence; intentional acts or omissions, abuse, or neglect; damage not reported to Mill Pond Realty prior to check-out, theft that results from failure to secure the property or its amenities; additional cleaning or damages caused by an animal allowed on the property or by smoking; personal property of the guest/occupants; or loss or damage in excess of the coverage amount.

OCCUPANCY Responsible guest must be at least 25 years old and be present during the entire term of this Agreement. The maximum occupancy listed is the number of persons that can be on the property at any time during the term. Daytime visitors are only allowed if the total persons do not exceed the maximum occupancy. No weddings, parties, or events of any kind are to be held at the property without expressed written permission from Mill Pond Realty. An event is any gathering of people that exceeds the maximum occupancy. A $200 per person per day fine will apply for over occupancy. No commercial use of the property without written permission from Mill Pond Realty and proof of separate insurance.

GOOD NEIGHBOR POLICY Please remember you are staying in someone’s home. Treat it with care and leave it in good condition at check-out. Quiet hours of 11pm – 7am are strictly enforced. You agree to conduct yourselves in a respectful manner, to keep the property in clean and safe condition, and to close and lock doors and windows when not present at the property. Noise disruption, disrespectful behavior, and/or parties/events will result in termination of tenancy without refund and a fine of $500 plus damages.

ACCOMMODATION / FURNITURE / CABLE TV Rental properties are individually owned and reflect the tastes of each owner. Every effort has been made to assure accurate descriptions. Mill Pond Realty shall not be held responsible for changes made by owner or printing errors. Please be considerate of the owner’s belongings. Inside furniture should not be taken outside, bath towels should not be used for the beach/pool/hot tub, and household items should not be taken off the premises. Locked closets/rooms are not included in the rental of the property. Most properties only receive local channels (basic cable) which does not include premium channels such as ESPN, CNN, etc. Pay per view services / onscreen movie rentals should be charged to your credit card. Charges made to the property’s account will incur a $25 fee in addition to the charge. No refund will be given for outages, content, lack of content, or personal preferences in regard to cable TV and streaming services.

INTERNET High-speed wireless internet may be provided as a convenience only and is not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to internet service.

PARKING Many homes have a strict maximum number of allowable vehicles and failure to adhere to this can result in fines or towing. No parking on lawns or neighboring properties. No motorhomes, tents, trailers, or boats are allowed at our properties without prior written permission.

NO SMOKING is allowed in or around the property. Failure to honor this request will result in a fine of $500 plus damages.

DOGS Domestic, housebroken dogs are allowed at dog friendly properties with approval from Mill Pond Realty and payment of a pet fee. Puppies, cats/kittens, and other animals are not allowed without expressed written permission from Mill Pond Realty. All approved pets require a pet fee of $100 per pet (select properties require a larger fee and approved non-dog pets may require a larger fee). The pet fee is for bringing your pet along and does not cover damages, additional cleaning, or cleanup of waste inside or outside the property. Bona fide service animals are permitted by law. Emotional support animals are considered pets and must be approved. Any violation of pets in a non-pet friendly property will result in termination of tenancy with no refund and a $500 fine. Please remember, your pets are in unfamiliar surroundings and should not be “locked up” or left unattended. A non-pet friendly property does not guarantee that the property is free of pet allergens or that a pet has not been inside.

ARRIVAL Check-in is at the Mill Pond Realty office at 747 Water Street, Saugatuck. Check-in starts after 4pm. Mill Pond Realty cannot guarantee the property will be ready on time, but we will make every effort to ensure it is. Guests are not authorized to park vehicles in the driveway or on the property, use the amenities, or access any part of the property prior to check-in. Early arrival to the property and/or use of the amenities will be charged an early check-in fee equivalent to half the daily rate. Prearranged guaranteed early check-in of 12pm noon may be available in the off season for a fee. Ask Agent for details. Early check-in is not available during peak season.

DEPARTURE Check-out is no later than 10am. Please refer to the duties listed in the Departure Procedures section. Select properties require a departure walkthrough with a Mill Pond team member. During off season, a 12pm check-out may be available. Contact Agent for availability.

DEPARTURE PROCEDURES Set the heat to 55 in the winter months and the AC to 78 in the summer months. Return furniture, electronics, and household items to their original locations. Leave floors free of excess debris. Load and run the dishwasher. If there is not a dishwasher, hand wash the dishes and leave them to dry. Bag all trash and place in the outside bin or community dumpster. Place all dirty bath towels on the bathroom floor. Please do NOT strip the beds. If the property supplied beach/pool/hot tub towels and you opted to use them, wash them in hot water and dry on high heat. Lock all doors and close and lock all windows. Leave the keys on the kitchen counter or under the welcome mat. Call or text the office to let us know you’ve departed. These items are not included in your cleaning fee and failure to complete them will result in an additional cleaning fee.

HOUSEKEEPING The property will be cleaned to our quality standards following CDC guidelines prior to your arrival and after your departure. You are responsible for cleaning during your stay and for leaving the property in good condition at check-out. If the property is found abnormally dirty at check-out, an additional cleaning fee will apply. For your convenience, we provide a LIMITED QUANTITY of complimentary essentials to get you started until you have time to go to the store. These include hand soap; dish soap, dishwasher pods, and paper towel in each kitchen; toilet paper in each bathroom; and trash bags in each bin. Additional cleaning, paper, and personal items are not provided. Beds will be made up with freshly washed linens. If you opt to use the provided blankets, you understand they are not washed between guests. Linens for trundles, sofa sleepers, and futons are provided in a closet. Bathrooms will be stocked with bath, hand, and wash cloth towels. Guest shall not use wash cloths or towels for makeup removal. No refunds will be given due to displeasure with housekeeping. If you are not satisfied, call our office within 24 hours of arrival and we will send a housekeeper.

SWIMMING POOLS / HOT TUBS / FIREPLACES / ETC. Guest acknowledges that use of amenities such as pools, hot tubs, natural bodies of water, fireplaces, decks, kayaks, water toys, fire pits, bunk beds, etc. may be potentially dangerous and involve potential risk if not used properly, and such use is at the guest’s own risk. It is the guest’s responsibility to learn about safety precautions, water conditions, and safety procedures concerning using and/or being around these amenities. Swimming pool / hot tub / beach towels are generally not provided. If the property does provide these items and you opt to use them, you are responsible for washing, drying, and putting them away. Please note laundry soap is not provided. Combustible items should never be placed in any fireplace. Absolutely nothing should be placed in a gas fireplace.

POOL & HOT TUB RULES Guest is responsible for proper care of pool/hot tub. It is imperative that everyone shower before entering the pool/hot tub to remove body oils and lotions. Pool/hot tub must be covered when not in use. Do not sit/walk on the cover or use it as storage. Do not set hot tub thermostat higher than 104 degrees. Due to high temperatures, hot tubs are not suitable for small children, persons with medical conditions, or pregnant women. It is recommended not to exceed 15 minutes in the hot tub at any time. Persons with skin disease, open wounds, nasal or ear discharge, inflamed eyes, or communicable diseases are not allowed in the pool/hot tub. Do not use the pool/hot tub while under the influence of any type of substances. Do not have glass in and around the pool/hot tub.

MAINTENANCE / BAD WEATHER / POWER OUTAGE During your stay, promptly report any maintenance problems to the office. Every effort will be made to get repairs done as quickly as possible to minimize the inconvenience, but some breakdowns cannot be prevented or repaired during your stay. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, hot tub heat, air conditioners, television or cable / Internet service, appliances, etc. Additionally, no refund or rate adjustment will be made due to inclement weather, sickness, death, acts of nature/government agencies, or construction noise. If you report an issue that is later found to be non-existent or caused by lack of common sense, you will be financially responsible for the unnecessary service call. If there is a power outage, contact the office so we can report the outage to the electric company on your behalf. If your property is on a well and septic system, you will be without water until power is restored.

PESTS / VERMIN It is common to see spiders, ants, mice, squirrel, deer, raccoons, bats, etc. Keep doors closed at all times and food properly stored. No refunds can be given for the discovery of pests/vermin inside the property. Contact Mill Pond Realty immediately and we will send pest control.

REFUND NOTICE Mill Pond Realty does NOT issue refunds or compensation for any issue that was not brought to our attention immediately and/or Mill Pond Realty was not given the opportunity to correct, service, or address.

RIGHT OF ENTRY Mill Pond Realty employees and the property owner reserve the right to enter the rental property anytime to investigate disturbances, check occupancy, provide entrance to service technicians, or show the property for sale as deemed appropriate.

VIDEO CAMERA Some properties have outdoor security cameras to monitor the property for safety. Cameras will never monitor spaces inside the property. If a camera has been tampered with or disconnected, there will be a $200 fee.

AVAILABILITY If, in Mill Pond Realty’s opinion, the property is unable to be occupied, we will make every effort to move you to a property comparable in price and amenities. If no comparable property is available or you do not wish to be moved, your rent will be refunded in full. In no event will Mill Pond Realty be responsible for any direct or indirect costs, expenses, fees, or other consequential damages resulting from the unavailability of a specific property.

KEYS / LOCKOUT You will receive 1 set of keys at check-in. A fine of $50 will apply for a lost key or to be let in after hours ($30 during normal hours). A 2nd set of keys are available for a $50 cash security deposit, which will be refunded when both keys are returned to the office.

LOST & FOUND Mill Pond Realty is not responsible for items left behind. If guest would like left behind items returned, guest will pay the shipping, packaging, and a $30 trip fee. After 30 days, items will be donated.

ASSOCIATIONS Many properties are part of an association with its own unique rules required to be signed. If the property has access to association amenities (amenities shared with other properties), you acknowledge that the availability and condition of those amenities is out of Mill Pond Realty’s control.

IDEMNIFICATION Guest agrees to indemnify and hold harmless the Owner and Mill Pond Realty, Inc., and their respective affiliates for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with guest’s use and occupancy of the property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by guests. Mill Pond Realty is not liable for any communicable diseases, including but not limited to Covid-19, before, during or after stays.

DISPUTES / JURISDICTION This agreement shall be governed by and interpreted in accordance with the law of the State of Michigan, and this agreement shall be treated as though it were executed and were to have been performed in Allegan County, Michigan.

VIOLATION OF AGREEMENT If guest violates any of the conditions of this agreement, Mill Pond Realty, Inc. may terminate this agreement and enter the premises. Upon notice termination of this agreement, guest shall vacate the premises immediately and forfeit all rental payments.

We appreciate your business and look forward to seeing you and your guests year after year!