Terms and ConditionsThank you for choosing Mill Pond Realty!
PAYMENT A holding deposit payment of 50% the rental rate is due at the time of reservation. This is not a damage deposit. You represent you are the account holder or authorized user of the account from which you are paying. The final payment of the rental rate and all taxes and fees is due 30 days prior to arrival. All final payments will be processed automatically to the card on file. Reservations made less than 35 days prior to arrival require payment in full at the time of reservation. Payments are excepted via all major credit cards, cash, certified funds, money order, or personal check (if received more than 28 days prior to arrival). Notify reservations if you wish to use a payment method other than credit card. Bounced checks will incur a $40 fee.
CREDIT CARD Credit card information is required as a guarantee. Guest agrees to provide a security deposit in the form of a Visa, MasterCard, Discover, or AMEX credit card. Guest agrees that unpaid rent, excessive cleaning, damage, lost keys, lockouts, or fines associated with breaking this Agreement may be charged to this card as a withholding from the security deposit, if necessary.
TAXES AND FEES Reservations are subject to state tax, local lodging tax, a processing fee, and a cleaning fee.
CANCELLATIONS / TRANSFERS / TRAVEL INSURANCE Cancellations received more than 30 days prior to your arrival date are fully refundable less the amount of the administrative processing fee which is earned on receipt and is nonrefundable. Alternatively, you may opt for a guest credit in the amount you have paid prior to cancellation. Credits never expire or lose value. No refunds can be made for cancellations received less than 30 days prior to your arrival date, no-shows, late arrivals, or early departures. Transfers between properties will invoke the cancellation policy. All cancellations and transfers must be in writing. Mill Pond Realty advises guests to obtain travel insurance that covers all occupants and includes coverage for injury and damage or loss. Travel insurance you obtain shall be primary for all occurrences in which any occupant claims injury, loss, or damage.
ACCIDENTIAL DAMAGE WAIVER FEE Any accidental damage that is reported to Mill Pond Realty prior to check-out is covered up to $500 under the accidental damage waiver fee of $10.00 (ten dollars) per day. This is not insurance. This is a non-refundable, one-time charge per day that covers guests who have complied with this Agreement. This does not cover incidents due to negligence or gross negligence; intentional acts or omissions, abuse, or neglect; damage not reported to Mill Pond Realty prior to check-out, theft that results from failure to secure the property or its amenities; additional cleaning or damages caused by an animal allowed on the property or by smoking; personal property of the guest/occupants; or loss or damage in excess of the coverage amount.
OCCUPANCY Responsible guest must be at least 25 years old and be present during the entire term of this Agreement. The maximum occupancy listed is the number of persons that can be on the property at any time during the term. Daytime visitors are only allowed if the total persons do not exceed the maximum occupancy. No weddings, events, or parties of any kind are to be held at the property without expressed written permission from Mill Pond Realty. An event is any gathering of people that exceeds the maximum occupancy. A $200 per person per day fine will apply for over occupancy.
GOOD NEIGHBOR POLICY Please remember you are staying in someone’s home during your vacation. Treat it with care and leave it in good condition at check-out. Quiet hours of 11pm – 7am are strictly enforced. You agree to conduct yourselves in a respectful manner, to keep the property in clean and safe condition, and to close and lock doors and windows when not present at the property. Noise disruption, disrespectful behavior, and/or parties will result in termination of tenancy without refund and a fine of $500 plus damages.
ACCOMMODATION / FURNITURE / CABLE TV Rental properties are individually owned and reflect the tastes of each owner. Every effort has been made to assure accurate descriptions. Mill Pond Realty shall not be held responsible for changes made by owner or printing errors. Please be considerate of the owner’s belongings. Inside furniture should not be taken outside, bath towels should not be used for the beach/pool/hot tub, and household items should not be taken off the premises. Locked closets/rooms are not included in the rental of the property. Most properties only receive local channels (basic cable) which does not include premium channels such as ESPN, CNN, etc. Pay per view services / onscreen movie rentals should be charged to your credit card. Charges made to the property’s account will incur a $25 fee in addition to the charge.
PARKING Many homes have a strict maximum number of allowable vehicles and failure to adhere to this can result in fines or towing. No parking on lawns or neighboring properties. No motorhomes, tents, trailers, or boats are allowed at our properties without prior written permission.
NO SMOKING is allowed in or around the property. Failure to honor this request will result in a fine of $500 plus damages.
PETS Domestic, housebroken dogs are allowed at pet friendly properties with approval from Mill Pond Realty and payment of a pet fee. Puppies, cats/kittens, and other animals are not allowed without expressed written permission from Mill Pond Realty. All approved pets require a pet fee of $100 per pet (select properties require a larger fee). The pet fee is for bringing your pet along and does not cover damages, additional cleaning, or cleanup of waste inside or outside the property. Bona fide service animals are permitted by law. Emotional support animals are considered pets and must be approved. Any violation of pets in a non-pet friendly property will result in termination of tenancy with no refund and a $500 fine. Please remember, your pets are in unfamiliar surrounding and should not be “locked up” or left unattended. A non-pet friendly property does not guarantee that the property is free of pet allergens or that a pet has not been inside.
ARRIVAL Check-in is at the Mill Pond Realty office at 747 Water Street, Saugatuck. Check-in starts no earlier than 4pm. Mill Pond Realty cannot guarantee the property will be ready at 4pm, but we will make every effort to ensure your property is ready on time. Guests are not authorized to park vehicles in the driveway or on the property, use the amenities, or access any part of the property prior to check-in. Early arrival to the property and/or use of the amenities will be charged a $50 early check-in fee. Early check-in is not available during peak season. Prearranged guaranteed early check-in of 12pm noon can be available in the off season for a $50 early check-in fee.
DEPARTURE Check-out is no later than 10am. Please refer to the duties listed in the Departure Procedures section below. Select properties require a departure walkthrough with a Mill Pond team member. During off season, a 12pm check-out can be arranged at no cost. For an in season late check-out or an off season later than noon check-out, please contact the office.
DEPARTURE PROCEDURES Turn on all ceiling fans and adjust the home HVAC fan to the On position. Set the heat to 55 in the winter months and the AC to 78 in the summer months. Return furniture, electronics, and household items to their original locations. Leave floors free of excess debris. Load and run the dishwasher. If there is not a dishwasher, hand wash the dishes and leave them to dry. Bag all trash and place in the outside bin or community dumpster. Place all dirty bath towels on the bathroom floor. Please do NOT strip the beds. If the property supplied beach/pool/hot tub towels and you opted to use them, wash them in hot water and dry on high heat. Lock all doors and close and lock all windows. Leave the keys on the kitchen counter or under the welcome mat. Call or text the office to let us know you’ve departed. These items are not included in your cleaning fee and failure to complete them will result in additional charges.
HOUSEKEEPING The property will be cleaned to our quality standards following CDC guidelines prior to your arrival and after your departure. You are responsible for cleaning during your stay and for leaving the property in good condition at check-out. If the property is found abnormally dirty at check-out, additional charges will apply. For your convenience we provide a limited quantity of complimentary essentials to get you started until you have time to go to the store. These include hand soap, dish soap, dishwasher pods, trash bags, paper towels, and toilet paper. Beds will be made up with freshly washed linens. If you opt to use the provided blankets, you understand they are not washed between guests. Linens for trundles, sofa sleepers, and futons are provided in a closet. Bathrooms will be stocked with bath, hand, and wash cloth towels. No refunds will be given due to displeasure with housekeeping. If you are not satisfied, call our office within 24 hours of arrival and we will send a housekeeper.
SWIMMING POOLS / HOT TUBS / FIREPLACES / BBQ GRILLS / ETC. Guest acknowledges that use of amenities such as pools, hot tubs, fireplaces, decks, kayaks, water toys, fire pits, grills, etc. may be potentially dangerous and involve potential risk if not used properly, and such use is at the guest’s own risk. Swimming pool / hot tub / beach towels are not generally provided. If the property does provide these items and you opt to use them, you are responsible for washing, drying, and putting them away. It is the guest’s responsibility to provide the propane or charcoal for the BBQ grill.
HOT TUB RULES Guest is responsible for proper care of hot tub. It is imperative that everyone shower before entering the hot tub to remove body oils and lotions. Hot tub must be covered when not in use to retain heat. Do not sit on hot tub cover or use it as storage. Do not set hot tub thermostat higher than 104 degrees. Due to high temperatures, hot tubs are not suitable for small children, persons with medical conditions, or pregnant women. It is recommended not to exceed 15 minutes in the hot tub at any time. Persons with skin disease, open wounds, nasal or ear discharge, inflamed eyes, or communicable diseases are not allowed in the hot tub. Do not use the hot tub while under the influence of any type of substances. Do not have glass in and around the hot tub.
MAINTENANCE / BAD WEATHER / POWER OUTAGE During your stay, promptly report any maintenance problems to the office. Every effort will be made to get repairs done as quickly as possible to minimize the inconvenience, but some breakdowns cannot be prevented or repaired during your stay. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioners, television or cable / Internet service, appliances, etc. Additionally, no refund or rate adjustment will be made due to inclement weather, sickness, death, acts of nature/government agencies, or constructions noise. If you report an issue that is later found to be non-existent or caused by lack of common sense, you will be financially responsible for the unnecessary service call. If there is a power outage, contact the office so we can call Consumers Energy on your behalf. If your property is on a well and septic system, you will be without water until power is restored.
RIGHT OF ENTRY Mill Pond Realty employees and the property owner reserve the right to enter the rental property anytime to investigate disturbances, check occupancy, provide entrance to service technicians, or show the property for sale as deemed appropriate.
VIDEO CAMERA Some properties may have outdoor security cameras to monitor the property for safety. Cameras will not ever monitor spaces inside the property. If a video camera has been tampered with or disconnected, there will be a $200 fine.
AVAILABILITY If, in Mill Pond Realty’s opinion, the property is unable to be occupied, we will make every effort to move you to a property comparable in price and amenities. If no comparable property is available or you do not wish to be moved, your rent will be refunded in full. In no event will Mill Pond Realty be responsible for any direct or indirect costs, expenses, fees, or other consequential damages resulting from the unavailability of a specific property.
KEYS / LOCKOUT You will receive 1 set of keys at check-in. We recommend finding a hiding spot if you will be coming/going separately. A fine of $50 will apply for a lock key or to be let in after hours. A 2nd set of keys is available for a $50 cash security deposit, which will be refunded when both keys are returned to the office.
LOST & FOUND Mill Pond Realty is not responsible for items left behind. There is a minimum charge of $30 to ship any item left at the property after departure. After 30 days, items will be donated to charity.
ASSOCIATIONS Many properties are part of an association with its own unique rules required to be signed. If the property has access to association amenities (amenities shared with other properties), you acknowledge that the availability and condition of those amenities is out of Mill Pond Realty’s control.
INDEMNIFICATION Guest agrees to indemnify and hold harmless the Owner and Mill Pond Realty, Inc., and their respective affiliates for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with guest’s use and occupancy of the property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by guests.
DISPUTES / JURISDICTION This agreement shall be governed by and interpreted in accordance with the law of the State of Michigan, and this agreement shall be treated as though it were executed and were to have been performed in Allegan County, Michigan.
VIOLATION OF AGREEMENT If guest violates any of the conditions of this agreement, Mill Pond Realty may terminate this agreement and enter the premises. Upon notice of termination of this agreement, guest shall vacate the premises immediately and forfeit all rental payments.