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Common Questions about Vacation Rental Homes

When is the final balance due?
A minimum of 50% down per reservation is required within 5 days of initial reservation.  If the advance rent is not received within 5 days of booking, your reservation will be cancelled.  Final payment is due in full 30 days prior to arrival along with the 11% tax and surcharge and the $35.00 non refundable damage waiver fee.

The property I'm interested in is booked for the dates I am looking for, can you recommend an alternative?
We are always happy to assist you in finding the perfect vacation home for your stay.  If you find the property you were originally interested in is booked please contact one of our reservation specialists who will be happy to help you find something just as perfect and sometimes even better!  To contact us by phone dial 269.857.1477 or email us at [email protected] .

We loved our stay so much we are interested in purchasing a vacation home in the Saugatuck area.  Who should we contact for more information?
We are so happy you were pleased with your stay and your visit to the Saugatuck/Douglas area.  Saugatuck and Douglas are wonderful communities to live year round or to have a vacation home.  We are happy to help you explore the ownership opportunities that await you.  Please contact Laura Durham by phone at 269.857.1477 or by email at [email protected] for more information.

Do we need to provide our own linens?
Beds will be made up with fresh, clean linens for your arrival and the bathrooms will be stocked with bath towels. You will need to provide your own personal beach/pool towels.  Rental rates do not include daily maid service. Daily or bi-weekly maid service can be set up for a nominal fee.  You should also bring personal soaps, detergents, garbage bags, and paper products.

Can you recommend some fun activities to explore during our stay?
There are always so many different types of activities happening in and around the Saugatuck/Douglas area.  Our first recommendation is to stop by the Saugatuck/Douglas Visitor's Bureau website, to view the calendar of events for the time frame you will be visiting.  If you are looking for a specific activity or restaurant please contact our reservation specialists either by phone, 269.857.1477, or email, [email protected], and they will be happy to assist you further.

Something came up and we need to cancel or reschedule our reservation, what is your cancellation policy?
Cancellations made more than 30 days prior to your arrival will be subject to a cancellation fee of 10% of the total rental rate. Cancellation made less than 30 days prior to your arrival will be subject to full forfeiture of the total rental rate, unless the property re-rents. We will make every effort to re-rent the property. If the property does re-rent, you will be refunded your monies minus the 10% cancellation fee. Mill Pond highly recommends contacting your personal insurance agent to inquire about travel insurance.  Mill Pond Realty reserves the right to cancel any reservation.

Are pets allowed?
Pet friendly properties require written permission plus a $100 per pet fee for the length of your stay. While our pets are important to us, some of our properties have a strict no pet policy. If evidence of a pet is found at a property that does not allow pets, you will be evicted, effective immediately, with full forfeiture of all monies paid, and a fee of $1,500 will be charged to your account for professional cleaning.

Does the property have internet access?
Internet access varies from property to property.  If the property you are looking at has internet access it will be listed under the amenities section.  Please keep in mind that even if the property you are interested in does not offer internet access, the local Saugatuck/Douglas Library, Respite coffee shop in downtown Douglas, or Uncommon Grounds coffee shop in downtown Saugatuck  all offer free WIFI access.

If you have additional questions please visit our Terms & Conditions page found under the About Us tab or contact a rental specialist today.